Shipping Policy

Order Processing Time

Thank you for shopping with us.

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or public holidays. If there are any delays due to order verification, product availability, or other circumstances, we will contact you by email.

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Shipping Time

We currently offer international shipping to selected countries and regions.

Estimated delivery times:

Standard Shipping:
7–12 business days

Express Shipping:
3–7 business days

Please note that delivery times are estimates only and may vary depending on:

• Shipping destination
• Customs processing
• Local delivery services
• Weather conditions
• Other factors beyond our control

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Shipping Fees

Shipping costs are calculated based on your delivery location and order details.

Available shipping options and fees will be displayed during checkout before payment.

We may offer free shipping promotions from time to time. Any free shipping conditions will be clearly displayed on our website.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

You can use the tracking number to check your delivery status.

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International Shipping & Customs

For international orders, your package may be subject to customs inspections, import duties, taxes, or additional fees depending on your country or region.

Any customs duties, VAT, or import charges required by local authorities are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance.

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Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you provide an incorrect address, please contact us as soon as possible. We cannot guarantee changes after the order has been shipped.

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Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you.

For packages confirmed as lost by the carrier, we will work with the shipping provider to find a solution.

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Contact Us

If you have any questions about shipping, please contact us:

Email:
zhangpingluo219@gmail.com

Phone:
+86 19970284464

Business Name:
Hefei Shi Luyang Qu Yongbai Dianzi Shangwu Hang